FAQ

Shipping

To which countries do you ship?
We ship to all countries within Europe and the United States. Within the EU, we cover the shipping fees, so no extra costs are added on top of the sunglasses. For shipping to the United States, we charge €20 shipping fees. Customs and other import processing fees are not included and must be handled by the customer.

What is the delivery time of your sunglasses?
All our sunglasses are delivered at home within 48 hours in the Netherlands and Belgium.

Can I track my parcel online?
All shipments are completely traceable online. You will receive an email notification with a tracking number and a link to track your parcel with the appropriate courier company once your order has been processed and packed.

What are the shipping fees?
We pay the shipping fees, so extra costs will never be put on top of the order. We also cover for the return fees. For shipping to the United States, we charge €20 shipping fees. The return fees from outside the EU are at your own expense.

Returns

How can I return my glasses?

If you are not satisfied with your new sunglasses, you can always return your sunglasses within 14 days.

Once your glasses have arrived at our office, we will refund the total product value. The refund will automatically be issued to the card used to make the original purchase. We require that you ship the returned goods with a valid track and trace number for security and to make sure the package will not disappear during transit.

For returning the sunglasses we ask you to ship them to the following address:

First and last name + order number
GOBI Amsterdam
Nieuwpoortkade 2a
1055 RX Amsterdam
The Netherlands

Please note that the return shipping costs are not covered by GOBI.

If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable.

For questions please reach out to info@gobi-amsterdam.com

Product

What is the quality of your lenses?
All our sunglasses are standardly equipped with high-quality CR39 gradient glasses with an anti-reflective coating. UV400, CAT3. CR39 is characterized by the good optical quality and lightweight. It weighs half as much as normal glass, which improves the wearing comfort.

What are the sunglasses made of?
Our sunglasses are made of premium quality cotton based acetate, stainless steel hinges and Teflon coated screws.

How do I know if the sunglasses fit?
A useful tip is to compare the dimensions of your current glasses with the sunglasses on our website so that you know which size you need. The width of the glass, nose bridge and the length of the arm are (almost) always listed on the inside of sunglasses arms. The dimensions of our sunglasses are listed on the product detail pages of the sunglasses. Should you have any further questions, always feel free to contact our customer service at info@gobi-amsterdam.com.

Where can I find the sizes of the different sunglasses?
You can find the dimensions of the glasses when you go the page of a specific model.

 

Press, shops or business relations

Would you like to contact us commercially?
Please send an e-mail to koen@gobi-amsterdam.com

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